Frequently Asked Questions

Click on one of the questions below to read more information.

What type of care do you offer?

We are the only centre in Richmond to offer infant, toddler and 3-5 care at one site. We have 12 infant spaces (6 months to 18 months), 12 toddler spaces (18 months to 3 yrs old) and 25 spaces for 3 – 5 year olds.

What are your hours of operation?

We are open 5 days a week from 7:30 am to 6:00 pm, every day of the year except statutory holidays.

What does part-time mean?

We offer a limited number of part-time spaces in each program. These are 2 or 3 day per week spaces. We offer no part-day programming.

What are the fees?

The fees usually change annually on September 1st. Currently they are:

Program Monthly Fee Daily Rate for Part-Time
Terra Nova (3-5) $885 $49
Cook Road (3-5) $885 $49
Bowling Green (3-5) $885 $49
West Cambie (3-5) $885 $49
Cranberry (3-5) $885 $49
Bowling Green Infant/Toddler $1200 $66
West Cambie Infant/Toddler $1200 $66
Cranberry Infant/Toddler $1200 $66
Preschool $460 n/a

What is the ratio of adults to children?

The ratio of adults to children differs depending on the program. For infants and toddlers there are 4 staff for 12 children and a 1:4 ratio is maintained at all times.
For 3-5 year olds there are 4 staff for 25 children and a 1:8 ratio is maintained at all times.

When should I go on the waitlist?

The earlier you go on the waitlist the better. Many people waitlist when they first learn that they are pregnant. The average wait for an infant space is 1 year.

How do children move-on to the next program?

While we do not guarantee that children will move from infants to toddlers to 3-5’s, we do everything we can to make that happen. Parents are also encouraged to waitlist at the Society's other 3-5 centres (Terra Nova Children's Centre and Cook Road Children's Centre) for a space.

Can I have a tour?

Tours are given to parents and child when an opening becomes available. It is disruptive to the staff, children and their ongoing programs if there are too many tours. Please wait until you are contacted, or attend an Open House in the Fall or late Spring. Call 604-214-3490 for the next date.

When will you call me?

We will call you when we get to your name on the waitlist and when we have a space that meets your needs. We maintain a detailed wait list procedure and nobody is overlooked. Please refrain from repeated update requests as our time is best spent on the floor with the children.

Why is the waitlist so long?

There are a limited number of spaces for infants and toddlers in group child care in Richmond. A Needs Survey conducted by the City of Richmond in 2001 showed that there are only 19 spaces for every 1000 children under age 3 in group care in Richmond.
Also group care for infants and toddlers is very expensive to operate. It costs us around $1800 per space per month. Parents pay half of that cost, the government gives us a small grant and we subsidize the rest.

Why is there no Toddler waitlist?

Experience has shown us that we are able to fill all the Toddler spaces internally (ie: from infants moving up). We feel that it is unfair to give families false hope that they may get a toddler space when there is really no hope of that happening.

Who can I talk to about this?

We suggest you speak with your MLA and tell them how important it is for you to find quality child care for your family.

How can I find out about alternate care?

The Richmond Child Care Resource and Referral program can give you names and contact numbers for care (group and family child care) in your area.
Call them at 604.279.7025.
We hope that the above information makes your search for child care a little easier. We hope to be in touch with you in the future.